Medicare case management programs are for people who need extra assistance and support. Our services help you adopt and stick with proven treatments. If you qualify, we’ll assign you a case manager. This person will work with you and your physicians to support your care plan (available for certain medical conditions). Some of the case management programs include: Re-admission Avoidance Program – We can help you avoid another hospital stay. Compassionate Care Program – We’ll provide an extra layer of support during end-of-life care that honors your dignity, needs and choices. Comorbid Condition Management Program – We can help those with multiple medical conditions.

We offer a disease management program for members with certain health conditions (like diabetes). This program supports members and helps them understand their condition and follow their doctor's treatment plan. Members who qualify are offered: A total health perspective – We see people as people, not conditions. This holistic approach helps us deliver a helpful combination of information and support. Personal attention – Eligible members have access to registered nurses to answer questions about conditions and treatment.

Our National Medical Excellence Program® supports members who require a solid organ or stem cell transplant. We’ll provide you with a dedicated case manager who can help you with all of your health care needs, from the time you’re approved for a transplant through post-transplant care.

Our Numbers To Know® Program promotes the benefits of blood pressure and cholesterol monitoring. We’ll send you a reminder to check your blood pressure. You’ll also get a card to help you track blood pressure, cholesterol, medication and dosage information.

Call a plan specialist dedicated to City of Hampton retirees at 1-866-429-3585 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET. Or call Member Services at the number on your ID card.